Life would be perfect were it not for the customers!

Many years ago I formed the opinion that, once an organisation reaches a certain size, it develops the ability to remain busy, no matter what the level of sales. By that stage, responding to customers’ requirements almost becomes a disruption; customers, in fact, only provide the cash to keep the mechanism turning!

Are These 8 Excuses Holding You Back From Great KPIs?

If your KPIs suck, even though you’ve long wished for better ones, it’s likely that something is holding you back. That ‘something’ could be a very good reason, or it could simply be an excuse that you’re mistaking for a reason…

There are good reasons for not prioritising the development of a good performance measurement system.

One reason is if your organisation has a blame culture, where there’s very little trust and teamwork, and where measures are used to punish and reward, rather than to learn and improve. There’s no point having better measures if they’re just going to be ‘gamed’ and used to hit people over the head.

Another reason is that your organisation has no strategy at all, and people simply have no idea what results matter or what the organisation is trying to achieve. There’s no point having measures if you don’t know which results matter and need improving.