#3 in How do we create a High Performance Culture?

So we agree that KPIs are important and they need to be used correctly. They need to be owned, but how ?

How often does a boss tell (or maybe ask!) someone to do something? How often does a boss ask someone, ”What do you actually do?”

Defining KPIs is very much about understanding what people do to achieve their objectives, targets etc. as required by the strategy communicated from above. Once this is understood a practical metric for the KPI can be defined and a source of reliable data is identified or created. Do this for the small number of activities critical to a person job and you are on the way to success!

Now you have KPsI defined by their owner! So responsibility and accountability for these KPsI is clear to everyone and with this clarity the owner of the KPIs starts to act as though they are the owner of their small part of the business. Their decision making becomes aligned to the strategy and they are looking for solutions instead of being fixated on the problem!

So, a small number of practical KPIs owned and actionable with appropriate metrics defined gives a clear and transparent route to achieving results.

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