Keep it Simple, S...
In #7 I said “Keep it simple”, and I really do mean that!
In #7 I said “Keep it simple”, and I really do mean that!
What is it that we do in business day by day, week by week, month by month?
We do stuff, we look at the results, decide if they are what we want or expected and if not, see why not, decide what to do about it and carry on.
Of course the secret is in first having a workable plan, being able to put it into effect, know what results we should be able to anticipate and be able and willing to change if necessary.
The fact is we all too often think of Process Management, Process Improvement, Quality Assurance/Management, Compliance, Performance Management, Strategy Execution etc. as different topics when they are really all part of the same circle.
Plan – Do – Check – Action
We make a plan, we put it into practice, and we measure the outcomes, putting any changes into effect …… and then do it all over again! And again… until it is second nature. Continuous Improvement.
The common strand that links all these things is effective leadership and good communications.
Effective leadership means letting people know what is expected of them and why, giving people the opportunity to do what they are tasked to do within understood guidelines and so to enable ownership, but being there to support them when necessary.
Good communications means being able to cascade down through an organisation what the plan is and have a means to receive feedback as to what is actually happening. Top down and bottom up.
“Ah!” I hear you say, “Nothing new in this. It is all very simple stuff”
No, it is just common sense, but is it common practice?
"We are what we repeatedly do. Excellence, then, is not an act, but habit" ARISTOTLE
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